Shipping policy

Tracked shipping

Orders of 2 or more sleeves (US$79.98 and up) ship free. Single sleeve orders ship for US$4.99. Every order is tracked, with a tracking number sent to your email once it leaves our warehouse.

Priority Handling

Want it sooner? Choose Priority Handling at checkout and we pack and dispatch your order ahead of standard orders. The price is shown at checkout before you pay.

Processing time

We pack and dispatch orders within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend are processed the next business day.

Delivery time

After dispatch, delivery takes as little as:

  • United States: 6 business days
  • United Kingdom: 5 business days
  • Canada: 7 business days
  • Australia: 6 business days
  • New Zealand: 6 business days
  • Singapore: 6 business days

Delivery times are estimates from our carriers. Remote areas, customs checks and peak seasons can add a few days.

Tracking your order

Use the tracking link in your shipping email or our Track Your Order page. Tracking can take up to 3 business days to show its first update.

Customs, duties and taxes

Some countries charge import duties or taxes on arrival. These are set by your local customs office and are not included in our prices. If your carrier asks for a payment, it is paid by the recipient.

Late shipments

If we cannot ship your order within the time we gave you, we email you before that date with a new ship date. You can then keep your order or cancel it for a full refund.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us within 24 hours of ordering and we will update it before dispatch. We are not responsible for orders delivered to an address entered incorrectly at checkout.

Lost or stolen parcels

If your tracking shows delivered but you cannot find your parcel, check with neighbours and your local post office first, then email us within 7 days. If a parcel is lost in transit, we send a free replacement or a full refund.

Damaged on arrival

Email support@pefilo.com within 24 hours of delivery with your order number and a photo. See our Refund Policy for details.

Questions

Email support@pefilo.com with your order number. We aim to reply within 24 hours.